Last Updated: August 21, 2026
This Privacy Policy explains how Melb Maxi Cars (“we,” “our,” or “us”) collects, uses, stores, and protects your personal information when you visit our website, contact us, or use our taxi and transportation services.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information when you use our website or book our services:
- Full name
- Phone number
- Email address
- Pickup and drop-off locations
- Travel date and time
- Number of passengers
- Booking and journey details
- Payment-related information, where applicable
- Any other information you voluntarily provide through our contact or booking forms
We may also automatically collect limited technical information, such as your IP address, browser type, device information, and website usage data.
2. How We Use Your Information
We may use your information to:
- Process and manage taxi bookings
- Confirm your booking and communicate with you
- Contact you regarding changes, delays, or other booking-related matters
- Provide customer support
- Process payments where applicable
- Improve our website and transportation services
- Prevent fraud, misuse, or unauthorized activity
- Comply with applicable legal and regulatory requirements
We will only use your personal information for legitimate business purposes and as described in this Privacy Policy.
3. Booking Information
We may use your informWhen you submit a booking request, the information you provide may be used by our staff or drivers to arrange and complete your journey.
Your pickup and drop-off information is used specifically to provide the requested transportation service.ation to:
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website traffic, and improve the user experience.
You can configure your browser to refuse or delete cookies. However, disabling certain cookies may affect some website functionality.
5. Sharing Your Information
We do not sell or rent your personal information to third parties.
We may share relevant information with trusted service providers, drivers, payment providers, hosting providers, or other business partners where necessary to provide our services.
We may also disclose information where required by law, legal proceedings, government authorities, or to protect our rights, customers, employees, or property.
6. Payment Information
Where online payments are available, payment transactions may be processed through third-party payment providers.
We may not directly store your complete credit or debit card details. Payment providers handle payment information according to their own privacy and security policies.
7. Data Security
We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
8. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, maintain business and booking records, resolve disputes, comply with legal obligations, and enforce our agreements.
When information is no longer required, we may securely delete or anonymize it.
9. Third-Party Websites
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing the privacy policies of those websites before providing them with personal information.
10. Your Privacy Rights
Depending on applicable law, you may have the right to:
- Request access to the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information where legally permitted
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request information about how your personal data is processed
To exercise any applicable rights, please contact us using the details provided below.
11. Children's Privacy
Our website and taxi services are not specifically directed toward children.
We do not knowingly collect personal information from children without appropriate consent where such consent is legally required.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or business practices.
Any updates will be posted on this page with a revised “Last Updated” date.
