Passengers should be ready at the agreed pickup location and time.
Additional waiting charges may apply if the passenger is not ready at the scheduled pickup time, subject to our applicable pricing.
For airport pickups, waiting times may be affected by flight delays, baggage collection, customs, traffic, and other circumstances outside our control.
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand
Taxi fares may depend on factors including:
The applicable fare will be communicated or calculated according to our current pricing structure.
Additional charges may apply where circumstances require extra waiting time, additional stops, tolls, parking, or other services.
Customers should provide as much notice as possible when cancelling a booking.
Cancellation fees may apply depending on the time of cancellation and the type of booking.
For prepaid or specially arranged services, cancellation and refund conditions may vary.
Please contact us as soon as possible if you need to cancel or change your booking.
Requests to change the pickup time, destination, passenger numbers, vehicle requirements, or other booking details are subject to availability.
Additional charges may apply where a change results in additional travel, waiting time, tolls, parking, or other costs.
Passengers must:
Passengers may be refused service where their behaviour presents a safety risk to the driver, passengers, or vehicle.
Passengers must not:
Any costs resulting from intentional damage, excessive cleaning, or other misuse may be charged to the responsible passenger.
Passengers are responsible for their luggage and personal belongings.
We are not responsible for personal items left in a vehicle unless otherwise required by applicable law.
If you believe you have left an item in one of our vehicles, please contact us as soon as possible with details of the journey and the missing item.
Depending on applicable law, you may have the right
We will make reasonable efforts to provide services at the agreed time.
However, delays may occur due to traffic, road closures, weather, accidents, vehicle breakdowns, emergencies, airport delays, or other circumstances beyond our reasonable control.
We cannot guarantee an exact arrival time where circumstances outside our control affect the journey.
Our website and taxi servic
Our services are subject to vehicle and driver availability.
We may need to change or cancel a booking because of vehicle problems, driver availability, safety concerns, emergencies, or circumstances beyond our reasonable control.
Where reasonably possible, we will notify customers of significant changes or cancellations.
For airport transfers, customers should provide accurate flight information where requested.
Flight delays and changes should be communicated to us as soon as possible.
Additional waiting, parking, or other charges may apply depending on the circumstances and applicable pricing.
Parents, guardians, or accompanying adults are responsible for ensuring that children travel in accordance with applicable Australian laws and safety requirements.
Please advise us of any child seat or restraint requirements when making your booking.
Parents, guardians, or accompanying adults are responsible for ensur
Any property found inside our vehicles may be retained and handled according to our lost-property procedures.
We will make reasonable efforts to assist customers in recovering identifiable lost property, but we cannot guarantee its recovery.
You agree not to misuse our website, attempt unauthorized access, introduce malicious software, interfere with website functionality, or use the website for unlawful purposes.
We may modify, suspend, or discontinue any part of the website without prior notice where reasonably necessary.
Our website may contain links to third-party websites or services.
We are not responsible for the content, availability, security, or practices of third-party websites.
Any use of third-party services may also be subject to their own terms and conditions.
To the extent permitted by law, MELB MAXI CABS will not be responsible for losses, delays, costs, or inconvenience caused by circumstances outside our reasonable control.
Nothing in these Terms & Conditions excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded under applicable law.
Personal information collected through our website and booking services is handled in accordance with our Privacy Policy.
Information may be collected and used to process bookings, communicate with customers, provide transportation services, and meet legal or business requirements.
We may update these Terms & Conditions from time to time.
The latest version will be published on this page, together with the updated “Last Updated” date.
Your continued use of our website or services after changes are published constitutes acceptance of the updated terms, to the extent permitted by law.
These Terms & Conditions are governed by the laws applicable in the jurisdiction where MELB MAXI CABS operates.
Any disputes will be handled in accordance with applicable Australian laws and regulations.
Phone: +61 403 984 005
Email: Melbmaxicab.com.au@gmail.com
Book a Maxi Cab Melbourne for reliable maxi taxi services across Melbourne.